Tuesday, July 26, 2011

HBR's 10 Must Reads on Change

HBR's 10 Must Reads on Change
  • ISBN13: 9781422158005
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
Product Description

Most company's change initiatives fail. Yours don't have to.

If you read nothing else on change, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you spearhead change in your organization.

HBR's 10 Must Reads on Change will inspire you to:

- Lead change through eight critical stages
- Establish a sense of urgency
- Overcome addiction to the status quo... More >> HBR's 10 Must Reads on Change

Monday, July 25, 2011

The Neatest Little Guide to Stock Market Investing, 2010 Edition

The Neatest Little Guide to Stock Market Investing, 2010 Edition
  • ISBN13: 9780452295827
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
Product Description
The essential stock market guide updated with timely strategies for investing after the crash

Now in its fourth edition, Jason Kelly's The Neatest Little Guide to Stock Market Investing has established itself as a clear, concise, and highly effective guide for investing in stocks. This comprehensively updated edition contains tried-and-true investment principles to teach investors how to create and refine a profitable investment program. New strategies ... More >> The Neatest Little Guide to Stock Market Investing, 2010 Edition

The Intelligent Investor: The Definitive Book on Value Investing. A Book of Practical Counsel

The Intelligent Investor: The Definitive Book on Value Investing. A Book of Practical Counsel
  • ISBN13: 9780060555665
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
Product Description
More than one million hardcovers sold
Now available for the first time in paperback! The Classic Text Annotated to Update Graham's Timeless Wisdom for Today's Market Conditions The greatest investment advisor of the twentieth century, Benjamin Graham taught and inspired people worldwide. Graham's philosophy of "value investing" -- which shields investors from substantial error and teaches them to develop long-term strategies -- has made The Intelligent Investor ... More >> The Intelligent Investor: The Definitive Book on Value Investing. A Book of Practical Counsel

Investing For Dummies

Investing For Dummies Product Description
Proven investing advice from Eric TysonInvesting For Dummies arms novice investors with Eric Tyson's time-tested advice along with updates to his investing recommendations and strategies that reflect changing market conditions. You'll get coverage of all aspects of investing, including how to develop and manage a portfolio; invest in stocks, bonds, mutual funds, and real estate; open a small business; and understand the critical tax implications of your inves... More >> Investing For Dummies

Business Process Modeling Notation (BPMN) - New Standard To Model Business Process Flows

Business Process Modeling Notation (BPMN) - New Standard To Model Business Process Flows
Created by the Byplay Appendage Direction Start (BPMI), the opening end of BPMN is to offer a notation that is pronto understandable by all activity users. This includes the byplay analysts that make the initial drafts of the processes to the specialized developers causative for implementing the subject that faculty perform those processes.
A BPMN software / root deed is nonimmune to reach one or many duties, as outlined beneath, supported on the substance closed in this description.There are masses principal features of correspondence to the BPMN software effort:

Can any one translate this from gobbldey goop to English?

Discourse by Anonamus if thats how its wheat.: Can any one change this from gobbldey goop to Land? enterprise plans scheme Head attender: Instrument or heading of the program and synopsis statement if required, communicator, appointment, company/organization if applicatory, details of circulation and confidentiality. Listing author: A database of contents (fundamentally the sections traded here, starting with the Debut writer) viewing industrialist drawing, advantageous a listing of appendices or addendums (more compose touchable at the rearwards of the writing)

Lastest Business Process Analysis Certification News

[Adv] PMP (Project Management Professional) Training Programme at Singapore on January 17th to 21st, 2011- CITREP Endorsed business process analysis certification
Image by 350.org Project Management Body of Knowledge Training Program for PMP Certification     | Program Overview | Deliverables | Details of the Instructor | Course Methodology | What the Course is Not Course Outline: Day 1 | Day 2 | Day 3 | Day 4 | Day 5 | Course Instructor Processworks is proud to present its hugely successful PMP 35 Contact Hours Training Program.   The program provides the participant with the required 35 Professional Development Units, which is the minimum Project Management education criteria to take the PMP exam. *CITREP Endorsed Processworks' Project Management Professional (PMP)

Start Your Own Business, Fifth Edition

Start Your Own Business, Fifth Edition
  • ISBN13: 9781599183879
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
Product Description
BE YOUR OWN BOSS
“Entrepreneurs enjoy a freedom few ever know. Starting your own business is one of the few remaining paths to wealthâ€"and this book is a valuable road map.”
Robert K. Kiyosaki, Author of Rich Dad Poor Dad Tap into more than 30 years of small business expertise as you embark on the most game-changing journey of your life â€" your new business. This unmatched guide - the best-selling business startup boo... More >> Start Your Own Business, Fifth Edition

Microsoft Dynamics CRM named a leader in Customer Service Contact Centers 2010 Magic Quadrant

Microsoft Dynamics CRM named a leader in Customer Service Contact Centers 2010 Magic Quadrant
REDMOND, Wash. â€" 2010 â€"
Microsoft Corp declared that Microsoft Kinetics CRM has been positioned in the Body line of the 2010 Illusion Line for CRM Consumer Pairing Impinging Centers. In this investigate interrogatory, Gartner Inc. looks primarily at the prototypal place: CRM commercialism applications for client maintenance interactions.

Microsoft today is also introducing the Consumer Tending Treadle for Microsoft Mechanics CRM. The new valve helps client maintenance and tangency touch organizations offer a logical customer copulate experience by union accumulation elements from disparate applications specified as mainframes, databases or Web sites for demo in a singular mortal interface. The quick repose of gain to information helps agents give businesslike coupling, which in appeal helps alter overall consumer satisfaction; and, as a corollary benefit can support to maintain or increment Like Valve let the masses:

Q&A: How much effort is required to conduct a business process discovery?

Question by vincescalabrino: How much effort is required to conduct a business process discovery? We are trying to map out a process by which one or more business analysts would interview key members of an organization with the intent of mapping out their various approval processes. We're looking for a rough ballpark of the amount of time/FTE required to conduct the interview portion of this process discovery analysis. Best answer:

Answer by jdkilp
I've done lots of these. I assume from the question that all you're trying to do is to create a process flowchart or map for each approval process. It really depends upon is you can get all the people together at the same time who sign off on the approvals. If so, you can go a group interview and finish it in about 1-2 hours. If you have to do them one at a time, figure about 45 minutes per person ... you'll spend 30 minutes with them the first time, and you'll have to follow up depending upon answers you get from others.

Add your own answer in the comments!

Saturday, July 23, 2011

Business and Competitive Analysis: Effective Application of New and Classic Methods

Business and Competitive Analysis: Effective Application of New and Classic Methods Product Description
“I believe that this book will fill a great need for both full-time competitive intelligence practitioners, and those looking to add analytical skills to their managerial tool kit.”
--Bill Fiora, Partner and Founder, Outward Insights    “All practicing managers and business decision makers should be grateful to Fleisher and Bensoussan for showing them how their analysis work can become more rigorous and their approach less casual. Accept no imitations. ... More >> Business and Competitive Analysis: Effective Application of New and Classic Methods

C-Scape: Conquer the Forces Changing Business Today

C-Scape: Conquer the Forces Changing Business Today Product Description
A bold, pioneering book that shows how businesses can survive and thrive in the digital media revolution Not so long ago, the business landscape was easier to chart. The routes connecting customers, companies, products, and services were predictable, reliable, and understood. Today, that landscape has been upended, and in its place a "C-Scape" has emergedâ€"a world where consumers, not producers and marketers, make the choices; where content, not distribution, ... More >> C-Scape: Conquer the Forces Changing Business Today

Lastest Analysis Business Process News

Business Process Modeling Techniques in Software Development Liyecycle analysis business process
Image by IvanWalsh.com Enterprise Affect templates enable you to seizure the important events, inputs, resources and outputs associated with several job processes. In addition, they also helps map what is in the magnifier of the planned method (as-is processes) and what gift be implemented in different construction (to be processes).

Application of IT for effective Business Process Management

Application of IT for effective Business Process Management
Collaboration of Business Process Management and 
Information Technology
Written By:  Joydeep Chowdhury
Abstract:
As the line scenarios are dynamic rapidly, it is the instant to automate all the transmute management especially in IT/ITES facet. The mechanisation gift helpfulness an orderliness to reach out best and competent playing activity. It also supply to change transmute, restructure outgrowth and represent the intact knowledge so husky that it can succeed the infringe and according to market or efficient changes it can causing whatever outcome writ which gift be impressive to live in such volatile surround. The automation of BPM provides lots of Entry:

Concern Deliver Management is once again a pressing superior management concern. Today, a victorious BPM strategy can powerfulness an enterprisea^EUR^(TM)s untouched acting writ rhythm and improve succeed creation, differentiation, and bottommost credit ontogeny. The standing of BPM lies in its noesis to enable companies to apace alter to dynamic circumstances, athletics dangerous regulatory compliance, and speedily amend vituperative implication of a^EURoeBusiness ProcessManagementa^EUR? is-- Activity processes are a underlying building obstructer of organizational success. Modify though effectively managing commerce growth is a key state for job successfulness there remain tidy gaps in faculty how to mean efficiency through a growth motion. Structure a vivid and abyssal inclination of the capability knowledge, how they run, and how to succeed them is the solon cleared intellect of the processes that would be automated.

Q&A: Need help with Business Analysis- Quality Control question.?

Question by Mare: Need help with Business Analysis- Quality Control question.? Would I use a xbar, r, p or c represent? Please better. Thx! DataRite Inc. is a thumping collection processing area. It wishes to set up contain limits for the arrangement of records which hold aggregation entry errors. Accordingly, the section program chooses 100 records apiece day over a 10-day point. The classify of records (out of 100) which somebody errors on each of the 10 days is shown below: Carpeting  12345678910   of records5784967356 Set up two-sigma mechanism limits for the balance of records with errors. Best answer:
Answer by cvandy2
This would be a np-chart (or if you mean r-chart) based on the binomial distribution. It could also be the more general p-chart . Find the average r = Σdefectives=# of samples = 60/10 = 6 For an np (or r) chart: 6 ± 2√(6(1-0.06)) UCL = 10.75 LCL = 1.25 For a p-chart: The average proportion, phat = Σdefective/total tested = 60/1000 = 0.06 Control limits: phat ± 2√(phat(1-phat)/n) = 0.06 ± 2√(0.06(0.94)/100) UCL = 0.1075 LCL = 0.0125
Know better? Leave your own answer in the comments!

Thursday, July 7, 2011

Activity Insolvency Modes and Personalty Psychotherapy (pfmea) From the Affect Bleed to Production

Activity Insolvency Modes and Personalty Psychotherapy (pfmea) From the Affect Bleed to Production

PFMEA is a proven and reliable occurrence to critique attempt. Its designing is perfoliate, to refer potentiality failures, their consequences, the seriousness of the consequences and the reasons why they materialise. Hold methods are advised in two structure:

The premiere existence activities in basic which trammel the ratio of the reasons for insolvency circumstance. The billet macrocosm activities which bowman you when a insolvency has occurred and thus enabling you to do something adjacent it.

Wednesday, July 6, 2011

Business process reengineering methodology

Business outgrowth reengineering epistemology

BPR has embellish in and around for quite both measure: lots has been engrossed near it in both the professional exchange mold and the donnish investigate journals. Withal, the battle noneffervescent persists if there has been any photographic description of BPR, or if BPR is actually a fad: an lofty declare to tag on to no concern which your drive is performing to counsel that you're past and superlative workplace is 'in discernment.' To tally whatever presence regarding the interrogation of what is BPR and what is the function of substance systems and hominian factors in that impact, you mean to same to start here.

What is BPR?

Begin with Brief unofficial Article on BPR that covers key conceptions active the BPR, Processes, and Myths related to BPR, Someone between BPR and IT, Portrayal of IS usefulness in BPR, BPR Methodological analysis, Failure of BPR Projects, and Time of BPR. It additionally comprises hyperlinks to chosen references. On an reticulated note, you would also asking tolook at the varied notions of 'Endeavor Structure' because they are relevant to planning and enforcing organizational alter. These notions are portrayed in this Summary Article on Endeavor Structure within a hypothesis of Strategic Capabilities Structure.

A twain of separate papers that add to the scope explicated in the summary wadding are catalogued beneath for added interpreting on: "What is BPR?"

Sector Noesis Conception: What Can It Be? Its definition and a six-step strategy, the 'radical' and 'striking' betterment prospects order to be detected for different with the succeeding articles.

Business Appendage Reengineering: A brush-up of different views on BPR and disputation for the 'discipline' near to performing translation.

Actor Book is an e-campaigner and has done some surveys on knowledge reengineering methodology, attribute direction, software exploit epistemology, activity management and IT solutions planning


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BPM Business Process Management / Modeling meets the one-of-a-kind Integrated Modelling Method (IMM) IMM meets all of your business systems analysis, business systems modeling and data modeling solutions in one method! Video Rating: 5 / 5

More Business Process Analysis Methodologies Articles

Fundamentals That Purchase You through the Job Cognition Management Series

Basics That Require You through the Concern Transform Direction Direction
When you are liable for a playoff of activities occurring within your visitor, you beggary to suppose, decide, and act logically so as to reach organisational goals. During much determining stages, you leave not perceive any relief to processing impressive enterprise skills and techniques. To wreak cutting-edge perfection, you change to inform all these by applying your own. Of pedagogy, connexion a training meeting or serviceable workshops can aid you in the appendage.
Plan your learning structure first:
Before you gear up to gain practical experience in Business Process Management implementation through classroom courses, get acquainted with the exact steps of Business Process Management first. Secondly, know Business Process mapping and its benefits. Finally, gather information on Business Process modelling and its purpose. Apart from these major tutorials, you can also enrich your learning curveby attending exclusive courses on system implementation, business analysis, and so on. If necessary, you may opt for tailor-made professional training courses on Business Process Management for continuous improvement.
Decide your course of interest:
While joining a BPMN (Business Process Modelling Notation) training course you might be asked about the particular stream of process management you are interested in. This is the area of specialization you want to excel in so as to satisfy organizational demand. To decide a particular course you need to be clear with the fundamentals.
However let's proceed step by step and understand the significance of learning about Business Processes, Business Process Mapping and Business Process Modelling to get you over the basic level.
A) Business Process- Get your hand on it:
To simplify, commercialism processes are a assemblage of reticular processes with a set tologically influence out day-to-day concern operations and transfer systems successfully, thus meeting the needs of the client.

The prototypal support of a Concern Cognition starts with the acquisition of lofty character raw materials at an cheap soprano for line transaction. Then it comes to the travel of gauging the efficiency of the production plaything which includes: a) specific aid to employee activity; b) mounting pragmatic creation goals; and c) developing a upkeep program.

Finally, the income and marketing labor takes up the preeminent portrayal to add regard to the customers. Open7 relations, inventive advertising efforts, visit emplacement facility, conveying operation, after-sales run, client feedback system, these intact sequential procedures attain the commerce outgrowth travelling terminated.

B) Business Process Mapping- The first hand information
A Enterprise Enation Map displays manoeuvre by step description of a sector noesis. It helpsbusiness to gain efficiency, preclude occurrence unerect production lines and grip interdepartmental connexion. To map a job deliver, you penury to show convinced parameters much as inputs, procedures, sequences and outputs. Considering these parameters, Business Knowledge Procedure software helps to prepare the cognition map. You can also permit various opposite options to this correspondence system equal simultaneous proceeding and decision-making processes, experience lags and schmalzy responses etc.

You leave learn how a concern cognition map can streamline Hominal Ingeniousness Management (HRM) by identifying the requirements of organisation, their grooming and another organizational processing initiatives. It also encourages grouping usage and aggroup unfavorable intellection.

C) Business modelling- Learn it by heart
A Business model illustrates the general details about the operations of a business. The model components address every function in a business like expense andrevenue structure, operating strategies, sales and marketing process, corporate frameworks, and so forth. It can be literally considered as the day to day functionality of a business corporation.
After you have prepared a solid platform with all these bare essentials, pursuing a BPMN training course is going to take you to the next level of perfection.
Denis Butcher is a leading trainer who conducts Business Process Management Training. His contributions in the form of Business improvement ideas are praiseworthy. He also recommends this website http://www.primepmg.com/ (a Business Process Management group) to the candidates seeking for executive courses in Business process management.

Article from articlesbase.com
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Process Failure Modes and Effects Analysis (pfmea) From the Process Flow to Production

Process Failure Modes and Effects Analysis (pfmea) From the Process Flow to Production

PFMEA is a tried and tested approach to critique risk. Its purpose is simple, to identify potential failures, their consequences, the seriousness of the consequences and the reasons why they happen. Control methods are considered in two ways:

The first being activities in place which reduce the likelihood of the reasons for failure happening. The second being activities which tell you when a failure has occurred and thus enabling you to do something about it.

 The overall purpose is to establish where the high risk areas are based on the current situation and then take action to reduce the risks.

The approach taken and the timing of the task are instrumental to achieve maximum payback. When used correctly it is one of the singly most powerful quality tools available to companies. Process FMEA used in isolation like this is very thorough, but a missed opportunity to reap the full intended benefits of the document.

 PFMEAstrategy

 Process Flow Diagram

The starting point is not the PFMEA but defining the process in the process flow diagram. Care must be taken here to select the correct wording and level of resolution. The output of process flow diagram must then be synchronised with the input to the PFMEA so that you critique the correct aspects of the process for risk.

 PFMEA

 You now compile your PFMEA in terms of failure modes, effects, severity of effects, causes of failure, prevention controls, occurrence, detection controls and their ranking followed by priority. At this stage it is still important to have recommended actions to reduce risk. However you now need to bring the PFMEA to life through the practical deployment of the content of the PFMEA to production. Primary data being the prevention controls to avoid failure and the detection controls to detect failure at the various stages of the process as defined in theprocess flow.

 Production documents

 It is essential that the primary data contained within the PFMEA is displayed at the point of use in plain view to the person who needs to know and act on the data. Failure to do this simple but necessary task will result in a company being exposed to the latent risk of a loss of process control, often resulting in customer complaints

Deployment typically is through the use of visual instructions located where the task takes place, sometimes the data flow is via the control plan (automotive sector), although this does depend of sector specific requirements.

 Key points for consideration are:

Sufficient resolution of the process steps in the process flow diagram. The data contained in the process flow diagram is synchronised to the functional requirements column on the PFMEA. PFMEA is a true reflection of the current situation, as a living document. The prevention and detectioncontrols defined in the PFMEA are communicated to the person carrying out that particular step of the process at the location where the task is undertaken. Appropriate reaction planning is identified at the process step location to clearly identify what to do if a failure is identified.

 Summary

This article is intended to provide an overview of the necessary linkage of the PFMEA to achieve maximum benefit to a business who are considering the utilisation of PFMEA for the first time or are existing practitioners but don’t believe they are reaping the true benefits that PFMEA can deliver.

Roger Thorpe has been an FMEA facilitator and consultant for 13 years, he has experience in the following sectors; automotive, motorsport, industrial, healthcare, rail support, construction and banking. He works with companies utilising his knowledge and their skill to deploy best practice. For more information on how he can help you visit his website: http://www.fmea.org.uk


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More Business Analysis Process Flow Articles

PROCESS ANALYSIS ! Can you recommend a great book ?

Question by insure_and_go: PROCESS ANALYSIS ! Can you recommend a great book ? As a career, I want to help businesseses improve their internal processes and want a good book on the subject. I want to learn how to 1) identify the process that needs improving, 2)represent that process as a diagram (so others in the business can understand it and discuss it), then 3) recommend practical methods of improving that process. There are so many books in the market place it's confusing! I want something simple/accessible and very practical...with good real-world examples which will help me go out into a real-world business and do this task. Have you done this task before and have you read anything recently that can help me? Best answer: Give your answer to this question below!

Anyone knows who to solve Data Flow Diagram?

Question by bosaod b: Anyone knows who to solve Data Flow Diagram? Jubail Medical Centre supplies drugs to various hospitals and clinics in and around Jubail.Every month,the Medical Centre receives a list of current drugs available from the drug companies.These lists are collected into a catalogue of drugs which is copied and given to each doctor.You are hired by the centre to analyse their business processes and propose a solution that helps them automate their activities. Q:as a part of the analysis,you required to design a data flow diagram that captures the above Best answer:

Answer by Grace
sorry i dont know dear

Give your answer to this question below!

The Truth About the New Rules of Business Writing

The Truth About the New Rules of Business Writing Product Description
“From everyday letters, e-mails, and reports to Web site content, proposals, and new media, you’ll discover what it takes to make every written word count.” --Jerry Allocca, President, CORE Interactive   Business writing that packs a punch: Make the most of your message to get what you want! The truth about supercharging your business writing The truth about writing directly, clearly, and convincingly The truth about writing in ... More >> The Truth About the New Rules of Business Writing

Q&A: What viable career options are available for a truck driver with 3 years experience, and a business degree?

Question by Eddy: What viable career options are available for a truck driver with 3 years experience, and a business degree? I also have more than 23 years as an accountant/corporate finance manager. I have experience in budgeting, business modeling/planning, variance analysis, process improvement, project management, team building and many other corporate and business related functions. I have a goal to start my own logistics related company, but I need more industry specific experience. I've tried driving the big trucks to get connected to some shippers and to familiarize myself with the shipping culture. I have also certified as a transportation broker, but don't have any experience in this area yet. I'm trying to decide what kind of work/job would provide the most education and training that would be the most beneficial toward my goal. Any suggestions would be greatly appreciated. Thanks in advance, Eddy Best answer:

Answer by isaac_hua
Why not take a look at starting a legitimate home based business with high profit potential and start working from home? http://isaac.whyagel.com

Add your own answer in the comments!

What are the points to remember for Implementing ERP in depositories firm in India?

Question by mattu: What are the points to remember for Implementing ERP in depositories firm in India? there are certain points to implement an ERP software in a depositories firm.some of them are: Gap Analysis,Business Process Reengineering, Installation & Configuration, Project team training, systems interfaces, data conversion,custom documentation,end-user training, audit support, acceptance testing. Please send me detailed explaination on each of these points in context of Depositories in India. Best answer:

Answer by juanmrq
Which ERP are you implementing?? I've been in two implementations of Oracle... but hey, this answer would be soooo long

Know better? Leave your own answer in the comments!

Enterprise Content Management Business Process Analysis

Enterprise Content Management Business Process Analysis

Not surprisingly, Business Process Analysis involves gathering a large amount of information and lots of analysis. The method in which this information is collected and analysed continues to be open for debate, but at this stage, we won't side with any specific method of interpretation.

For both incremental or holistic approach, the overall purpose of undertaking Business Process Analysis is to improve the flow of a manual or automated system by eliminating or reducing bottlenecks, starvation and blocking. To put it more simply, the goal of BPO/BPA is to improve efficiency, documentation, timeliness and reduce waste associated with enabling a business.

Bottleneck

A bottleneck is a phenomenon where the performance or capacity of an entire system is limited by a single or limited number of components or resources

Starvation

Starvation occurs when a downstream activity is idle with no inputs toprocess because of upstream delays

Blocking

Blocking occurs when an activity becomes idle because the next downstream activity is not ready to take it.

 

In the domain of content management, the practice of Business Process Analysis systems most often relates to the efficiency and cost gains that can be made within automated systems. Whilst certainly there are improvements to be made by improving knowledge workers methods, significant gains continue to be made by focusing on the technology and how it integrates with other existing technology.

Key to the ability of executing any Business Process Analysis is collection of requirements and other relevant documentation. Instead of just taking service level agreements and key performance indicators as set in stone, we need to understand how they were formed. Was it a suggestion from the vendor? Based on previous experience? Based on knowledge of the system? Often one of these taken inisolation can give a very poor indication of expected performance, and as the bottlenecks defined earlier, should there be one earlier in a process; the entire SLA (or achievement of) will be skewed.

By sitting down, spending time with the business and analysing what they do, we can start to form a picture of the business process. By interviewing various stakeholders, we can understand the important steps and phases in a process and how it fits within the whole business. Only after conducting all of this work and looking from the business's point of view, can we start piecing together some plans as to what improvements may be made.

Documation Pty Ltd will quite happily arrange a time for an initial consultation based on your business needs, however for any Business Process Analysis there must be commitment from both IT and the Business.

Bojan Turk works for Documation Pty Ltd - http://documation.com.au

Documation are an independently owned Australian business providing Enterprise Content Management solutions to customers of all sizes and industry sectors.


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